author：Larry Suffield, Gary L. Gannon
All chapter include
Labour Relations, Fifth edition, has been written to provide a practical text for labour relations, industrial relations and collective bargaining courses. Labour relations is framed within a four-phased dynamic process: (i) a discontented workforce looking for an external advocate; (ii) union organizing and certification; (iii) collective bargaining; and (iv) contract administration. The book also recognizes the importance of key actors in this process: employers, unions and governments, all of whom are influenced by a challenging external environment. Globalization, demographics, economic cycles, technological innovation, societal views and other environmental factors pose threats and opportunities for these key actors.